Refund and Cancellation policy:

 

We value your trust and strive to provide the best food delivery experience. Please read our refund policy carefully:

1. Order Cancellation

Orders can only be cancelled within 5 minutes of placing the order. We donot accept return or replacement.

Once the restaurant starts preparing the food, cancellation is not possible.

2. Wrong / Missing Items

If you receive the wrong item(s) or your order is incomplete, please raise a complaint within 2 hours of delivery.

After verification, we will issue a full or partial refund to your original payment method.

3. Quality Issues

If the food delivered is spoiled, stale, or unsafe to consume, please share clear photos and details within 2 hours of delivery.

Upon review, a full refund or replacement will be provided.

4. Non-Refundable Cases

Change of mind after order confirmation.

Food consumed more than 25% before raising an issue.

Delays due to factors beyond our control (e.g., natural calamities, strikes, traffic restrictions).

5. Refund Timeline

Approved refunds will be credited within 5–7 business days to your original payment method.

 

Return Policy: 

We offer refund / exchange within first 1 days from the date of your purchase. If 1 days have passed since your purchase, you will not be offered a return, exchange or refund of any kind. In order to become eligible for a return or an exchange, (i) the purchased item should be unused and in the same condition as you received it, (ii) the item must have original packaging, (iii) if the item that you purchased on a sale, then the item may not be eligible for a return / exchange. Further, only such items are replaced by us (based on an exchange request), if such items are found defective or damaged. 

 You agree that there may be a certain category of products / items that are exempted from returns or refunds. Such categories of the products would be identified to you at the item of purchase. For exchange / return accepted request(s) (as applicable), once your returned product / item is received and inspected by us, we will send you an email to notify you about receipt of the returned / exchanged product. Further. If the same has been approved after the quality check at our end, your request (i.e. return / exchange) will be processed in accordance with our policies. 

 

Shipping Policy :

The orders for the user are shipped through registered domestic courier companies and/or speed post only. Orders are shipped and delivered within 10 days from the date of the order and/or payment or as per the delivery date agreed at the time of order confirmation and delivering of the shipment, subject to courier company / post office norms. Platform Owner shall not be liable for any delay in delivery by the courier company / postal authority. Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed on your email ID as specified at the time of registration. If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case be), the same is not refundable.